Privacy Policy

Scope and Controller

This Privacy Policy explains how Gemini Logo Remover ("Gemini Logo Remover", "we", "us", or "our") processes personal data when you use our website, billing flows, account features, and related services (collectively, the "Service").

Data controller contact:

• Company: Gemini Logo Remover
• Email: support@geminilogoremover.app

Information We Collect

We collect data needed to operate, secure, and improve the Service:

• Account data: name, email address, sign-in method, and account settings.
• Billing data: customer ID, plan details, payment status, invoice or order IDs, billing country, and tax-related fields where required. Full card data is processed by payment providers and is not stored by us.
• Removal usage data: plan status, quota events, download actions, and related product telemetry.
• Video processing data: videos you submit for cloud processing, temporary source and result objects, job status, file metadata, and processing error details.
• Support data: files, screenshots, or messages you intentionally send to us for support or troubleshooting.
• Technical and security data: IP address, browser and device information, timestamps, request logs, and anti-abuse signals.
• Cookie and similar data: session cookies, locale preferences, analytics identifiers, and other operational cookies described in our Cookie Policy.

Image and Video Processing Notice

Supported images are validated, processed, previewed, and prepared for download locally in your browser. Those images are not uploaded to our servers through the standard image workflow.

Videos require cloud processing. When you choose a video workflow, the source uploads to our private Cloudflare infrastructure and is available only through scoped service access. After successful processing, the workflow deletes the source object. A storage lifecycle removes any source object left behind after one day. The processed MP4 result is available through the job for approximately 24 hours, and a two-day storage lifecycle removes leftover result objects.

We may still process account, billing, quota, job, support, security, and other operational data needed to run the Service. Processing records can remain after a media object expires when they are needed for quota enforcement, reliability, security, billing, or legal obligations.

Analytics Choices

On the production site, Google Analytics 4 and Microsoft Clarity load with analytics and advertising storage denied by default. Before you allow analytics cookies, they may send limited cookieless measurements such as page visits, basic interactions, browser and device information, and IP-derived information. If allowed, they may use analytics cookies or similar identifiers for more complete analytics. Clarity masks input fields by default, and advertising storage stays disabled.

Your choice is saved in this browser. Use Privacy choices to allow, decline, or revisit analytics cookies at any time; changes apply immediately. These analytics services do not receive the image bytes processed by the standard local image workflow.

How We Use Information

We use personal data to:

• Provide and maintain the Service.
• Process payments, manage subscriptions or lifetime access, and enforce plan limits.
• Detect abuse, fraud, security incidents, unauthorized use, and policy violations.
• Provide customer support and service notices.
• Improve product quality, reliability, and performance.
• Comply with legal obligations and enforce our Terms.

Legal Bases (EEA/UK/CH)

Where applicable, we rely on one or more of the following legal bases:

• Contract performance.
• Legitimate interests, including security, fraud prevention, product operations, and support.
• Consent, where required for optional marketing or certain cookies.
• Legal obligations.

How We Share Information

We do not sell personal information. We share data only as needed with:

• Infrastructure and hosting providers.
• Payment processors and billing providers.
• Email, support, and analytics vendors enabled by our configuration.
• Legal, compliance, or safety recipients when required by law or reasonably necessary to protect rights and security.
• Corporate transaction parties in the event of a merger, acquisition, financing, or asset sale, with notice where required.

Data Retention

We retain data only for as long as needed for the purposes above:

• Account and billing records are retained while your account is active and for additional periods required by law, tax, accounting, or fraud-prevention needs.
• Video source objects are deleted after successful processing; a one-day storage lifecycle is the cleanup fallback. Processed video results have an approximately 24-hour application access window and a two-day storage lifecycle fallback.
• Video job metadata may be retained longer than the media objects for quota enforcement, service reliability, auditing, security, and billing.
• Support records are retained as needed to resolve issues, maintain service quality, and meet legal obligations.
• Logs are retained for reliability, auditing, and security needs.

You may request deletion of your account and associated personal data, subject to legal exceptions and required record retention.

International Transfers

Your data may be processed in countries other than your own. Where required, we implement appropriate safeguards for cross-border transfers.

Your Rights and Choices

Depending on your location, you may have rights to:

• Access, correct, or delete personal data.
• Object to or restrict certain processing.
• Request portability of applicable data.
• Withdraw consent where processing is based on consent.
• Appeal or file a complaint with a competent data protection authority.

You can also:

• Manage account details in settings.
• Manage analytics cookies through Privacy choices and other cookies through browser controls.
• Contact us to request deletion or other privacy assistance.

To submit a privacy request, contact support@geminilogoremover.app.

Children

The Service is not directed to children under 13, or any higher minimum age required by local law. If you believe a child provided personal data to us, contact support@geminilogoremover.app so we can investigate and remove the data where appropriate.

Security

We use technical and organizational safeguards such as access controls, encryption in transit, and logging. No system is perfectly secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Policy from time to time. Material changes will be posted on this page with an updated date.

Contact

For privacy questions or requests:

• Email: support@geminilogoremover.app
• Terms of Service: Terms of Service
• Refund Policy: Refund Policy